TL;DR
Check this Help Center first. For account or technical issues, use the Help menu (question mark icon) in Milestone → Contact support, or email support. Include what you were doing, what you expected, and any error messages. Pro and Enterprise plans get priority support.
Where to get help
- Help Center (you're here) Most how-to questions are answered here. Use search or browse by topic.
- In-app support Click the Help or ? icon in Milestone → Contact support or Send feedback.
- Email support Use the address in your plan details (Settings → Billing or your welcome email).
- Pro/Enterprise Priority or dedicated support; check your plan for channels.
Before you contact support
- Search this Help Center Your question may already be answered.
- Check the relevant article GitHub, Slack, invites, etc.
- Note your environment Browser, OS, and any error messages you see.
What to include when you contact support
| Include | Why it helps |
|---|---|
| What you were doing | Steps that led to the issue |
| What you expected | Desired outcome |
| What actually happened | Error message, screenshot if possible |
| Your plan | Free, Pro, or Enterprisesupport options vary |
Response times
| Plan | Typical response |
|---|---|
| Free | Best effort; check Help Center first |
| Pro | Priority; faster response |
| Enterprise | Dedicated support; direct contact |
Next steps
Still stuck? Use the in-app Contact support option or your plan's support email. For password issues, see how to reset your password.